Productive and happy users, with optimised costs and expert support
Our workplace productivity services include all the tools, solutions and apps your staff need to work collaboratively and productively. Think Microsoft 365 apps, telephony services and end user helpdesk support. As a Microsoft Modern Workplace specialist our goal is to help you achieve more, with less. We understand that your IT enables your experts to be great at what they do best: teaching students, running business operations, serving clients, or consulting with patients. Your IT is the necessary minimum that allows your people to perform at their best.
Typically, most organisations spend between 30-50% of their IT budgets on workplace productivity services. Despite this, many of them feel they aren’t getting the most value from the services they have access to. Most are overpaying and under-utilising.
At ITPS we assess all aspects of your users’ workplace, giving simple, prioritised, independent and pragmatic advice focused on productivity, end-user experience and value for money. This often leads to optimised expenditure on Microsoft 365 licences, better adoption of existing services such as Teams, OneDrive and telephony systems, as well as enriched user experiences with reduced downtime thanks to our 24/7/365 IT helpdesk service.
Why ITPS?
We’re a Microsoft Modern Workplace partner and a direct CSP reseller, which means we have a direct relationship with Microsoft. It also means we’re experts in helping our customers get more from their Microsoft 365 tools such as Teams, Outlook, SharePoint, and Copilot. We also manage our client’s desktop and laptop environments remotely, building and managing a secure suite of applications and in many cases, providing the underlying hardware as a service.
We operate an exceptional 1st line support service handling more than 12,000 calls a month, with 96% of faults resolved within a two-hour SLA. Up to 40% of customer 1st line tickets can be automated using our suite of bespoke AI tools, providing superb service and reducing cost for our customers.
We provide all this as a single value-added service charged monthly per user and including hardware, licences, software, security, management and support. One service: multiple components, one fee.
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As problem solvers, we work with all types and sizes of organisation, with a proven record of success across many sectors including public sector, healthcare, finance, manufacturing and not for profit. Speak to us today to find out how we can help you too!
Featured case studies
ITPS's innovative IT solutions have revolutionised operations for a number of our valued clients. Discover how our tailored services have streamlined processes, boosted efficiency, and empowered our clients to deliver superior services to their customers.
Latest insights
Our team has decades of experience, and we want to share it with you. Keep up to date with the latest happenings across the world of technology, from business developments and expert insights to case studies and wider updates from our team on the latest in cyber security, product development and best practice.
Career opportunities
Our people make us what we are. We look for the best and support them with continuous professional development and brilliant benefits. If you want to work with great people on innovative projects in a lively and inclusive culture, we’d like to hear from you.
